Privacy Policy

Effective Date: October 23, 2024

At Acenda.com ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with us.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

When you contact us or sign up for our newsletter, we may collect the following personal information:

  • Name
  • Email Address

Automatically Collected Information

We may also collect certain information automatically when you visit our website:

  • IP Address
  • Browser type and version
  • Pages you visit
  • Time and date of your visit
  • Referring website address

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device by your web browser.

Survey Information

From time to time, we may conduct surveys to better understand your preferences. Participation is voluntary, and you may choose what information you provide.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide Services: Fulfilling orders and providing customer support.
  • Communication: Sending newsletters, updates, and promotional materials with your consent.
  • Improvement: Analyzing usage to enhance our website and services.
  • Research: Conducting internal marketing research to understand customer preferences.
  • Security: Protecting against unauthorized access and ensuring data integrity.

3. Legal Basis for Processing Personal Information

We process your personal information based on the following legal grounds:

  • Consent: You have given us permission to use your personal information for specific purposes.
  • Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, unless overridden by your rights.

4. Sharing of Information

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.

Legal Obligations

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Cookies and Tracking Technologies

How We Use Cookies

  • Essential Cookies: Necessary for the website to function properly.
  • Performance Cookies: Help us understand how visitors interact with our website.
  • Functional Cookies: Remember your preferences to personalize your experience.

Managing Cookies

You can control and manage cookies through your browser settings. Disabling cookies may affect the functionality of our website.

6. Data Security

We prioritize the security of your personal information by implementing:

  • Encryption: Using Secure Sockets Layer (SSL) technology to encrypt data transmitted over the internet.
  • Access Controls: Restricting access to personal information to authorized personnel only.
  • Secure Storage: Storing data in secure facilities with advanced security measures.

7. Your Rights

Under applicable laws such as the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), you have the right to:

  • Access: Request details about the personal information we hold about you.
  • Correction: Request corrections to inaccurate personal information.
  • Deletion: Request the deletion of your personal information.
  • Opt-Out: Opt-out of the sale of your personal information (note that we do not sell personal information).
  • Non-Discrimination: Receive equal service and pricing even if you exercise your privacy rights.

8. Exercising Your Rights

To exercise any of your rights, please contact us at:

  • Mailing Address: Acenda.com, 8400 Miramar Road, San Diego, CA 92126

We may need to verify your identity before processing your request.

9. Opt-Out Policy

Email Communications

If you wish to stop receiving our newsletters or promotional emails, you can opt-out by:

  • Unsubscribe Link: Clicking the "unsubscribe" link at the bottom of our emails.
  • Contacting Us: Using the online form found at https://www.acenda.com/contact

10. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting the updated policy on our website. The "Effective Date" at the top indicates when the policy was last revised.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy, please contact us at:

  • Online Form: https://www.acenda.com/contact
  • Mailing Address: Acenda.com, 8400 Miramar Road, San Diego, CA 92126

By using our website, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.